Refund policy

At Nile Bistro, we strive to provide high-quality desserts and food products. Due to the perishable nature of our products, we do not offer refunds or returns. However, we understand that issues may arise, and we are committed to ensuring customer satisfaction in cases of errors or damages.

DAMAGES, ERRORS, OR ISSUES

Please inspect your order upon receipt. If your order is incorrect, damaged, or defective, contact us immediately at nile.bistro.nl@gmail.com with photographic evidence or, if applicable, physical proof. A receipt is required for any exchange requests due to errors. We will assess the situation and may offer an exchange or another form of accommodation at our discretion.

Please note that even if there is a mistake in your order, we will not accept a return of the incorrect item. Instead, we will send out a replacement order to correct the issue.

NON-RETURNABLE ITEMS

Given the nature of our products, all sales are final. We do not accept returns for perishable goods, custom-made products, or any food-related items unless there is a confirmed error or defect in the order.

EXCHANGES

If an exchange is deemed appropriate due to an error, damage, or defect, we will provide instructions on how to proceed. Exchanges may be subject to product availability. A receipt is required for any exchange request.

CONTACT US

For any concerns regarding your order, please reach out to us at nile.bistro.nl@gmail.com. We are happy to work with you to resolve any valid issues in compliance with Newfoundland and Labrador consumer protection laws.